Part-Time Tellers |
| Mar. 05, 2008 - Mar. 05, 2009 |
| Location: | Baltimore City, MD |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Available upon completion of 180-Day Conditional Period |
| Type: | Part Time |
| Department: | Branch Operations |
| Description: | Under supervision and in a training capacity, promote positive member relations by receiving and paying out money and cross selling Credit Union financial products and services.
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| Duties: | Operations
•Detect potential fraud on accounts.
•Process loan advances.
•Process check and cash deposits from drop boxes.
•Accept cash and checks for deposit, verify the amounts and examine checks for all elements of a negotiable check, including proper endorsement and correct holds placed.
•Process cash advances and receive Visa payments.
•Cash checks by adhering to teller check cashing guidelines.
•Promote other services offered to members such as travelers checks, money orders and MECU bank checks.
•Cross train with Member Services to expand product knowledge, spending 300 hours in MSR area or demonstrating equivalent proficiency.
•Assist when needed for dual control.
Service
•Provide excellent member service by following the teller expectation guidelines.
•Maintain an organized, neat and clean work environment.
•Answer telephones by third ring and ensure proper telephone etiquette.
•Supply work area with products and services brochures to assist members.
•Educate and migrate members to the appropriate area to assist with members' needs.
•Keep errors to a minimum as described on the performance appraisal and correct errors in a timely manner.
•Continually develop teller skills, using Teller I job description as reference.
Sales
•Monitor and strive to exceed assigned referral goals.
•Maintain awareness of and contribute to overall branch goals.
Additional Responsibilities
•Attend skills enhancement-training sessions provided by MECU.
•Cross-train and assist other tellers in daily job functions.
•Participate in MECU's community outreach programs and activities.
•Perform all other duties as assigned.
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| Qualifications: | High school diploma or general education degree (GED) and minimum six- (6) months customer service or teller experience. Some cash handling experience preferred. Must be proficient in the use of PC applications, typing and calculator functions. Ability to perform multiple tasks in a fast paced and challenging environment with professionalism. Must have excellent verbal communication skills.
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